Refund policy

Refund and Exchange Policy for Gold Bone

1. Exchange and Store Credit Policy:

1.1 Eligibility for Exchanges: We understand that circumstances may arise where an exchange is necessary. To be eligible for an exchange, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• A proof of purchase (receipt or order confirmation) must be provided.
• The request for an exchange must be made within 30 days of the original purchase.

1.2 Non-Exchangeable Items: Please note that certain items are non-exchangeable, including:

• Custom-made or personalized items.
• Items that show signs of wear or have been altered.
• Earrings for hygiene reasons (unless they are faulty).

1.3 Exchange Process: To initiate an exchange, please contact our customer service team at info@goldbonejewelry.com with your order number and details about the item you would like to exchange. Once your request is approved, we will provide you with instructions on how to return the item.

After receiving the returned item, we will process the exchange and ship the replacement item to you.

You can also visit our store located at 3a Avenida 14-69 zona 14 for a faster experience.

2. Store Credit Policy:

2.1 Eligibility for Store Credit: If an exchange is not feasible or if you prefer an alternative, we offer store credit as an option. To be eligible for store credit, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• A proof of purchase (receipt or order confirmation) must be provided.
• The request for store credit must be made within 30 days of the original purchase.

2.2 Store Credit Process: To request store credit, please contact our customer service team at info@goldbonejewelry.com with your order number and details about the item you would like to return for store credit. Once your request is approved, we will provide you with instructions on how to return the item.

After receiving the returned item, we will issue store credit, which can be used for future purchases on our website.

You can also visit our store located at 3a Avenida 14-69 zona 14 for a faster experience.

3. Shipping Costs: Customers are responsible for the cost of return shipping unless the item received is faulty or damaged. In such cases, we will cover the return shipping costs.

4. Contact Information: If you have any questions or concerns about our exchange and store credit policies, please contact us at info@goldbonejewelry.com.

These policies are subject to change without notice, so it's advisable to check our website for the most up-to-date information.

Thank you for shopping at Gold Bone!